Community Update

I was forced to use this company when I changed my health insurance this year. I quickly found out how they are lacking in so many ways. I am pregnant and a Type 2 diabetic, so receiving my diabetic supplies in a quick manner is more then important for me. In the 2 times I have had to order supplies I have had nothing but problems. The first time I ordered I had to call over and over again during the course of 3 weeks in order to receive supplies which I ordered a month in advance from when my current supply would run out. I was down to my last day of supplies and still had not received my new supplies yet and after another phone call which was now a frantic call they finally decided to tell me that they items are backordered and being drop-shipped by the manufacturer. So it took a full month for this information to get to me when I was calling every few days trying to find out why I wasn't receiving my supplies. At that point I had to spend money out of pocket which would not reflect on my insurance deductible to get the supplies I needed quickly. Thankfully I had an old glucose meter around so they finally delivered test strips for that meter in order to get me through the next several days that I would be without strips. I figured after such a bad experience the first time around that it couldn't get any worse especially because I know my account is noted with all the phone calls and incidents that went on during this time... if I were part of the company I would be bending over backwards to satisfy my customer the second time around if such a mixed up situation happen the first time but boy was I wrong! The same thing is happening all over again! I am now completely out of supplies and still waiting for them to be delivered. I told the rep when I called exactly how long I had test strips for and she assured me that they were being sent out that day and no later then the next day, but once again that was a complete lie. She also insisted she knew which lancets I used and was ignoring what I was reading to her from the box so she would send the correct ones and as expected I received 600 useless lancets that I now have to take the time to go return. When I called yesterday to tell them I still have not received test strips that should have been here last week, the rep asked me if I asked them to check their stock when I called the first time. How am I responsible to know to ask you to check your stock. Is that my job or yours as a customer service rep? This company has a complete lack of knowledge on how to help their customers! I can't believe in 2 times I have had to use this company I have had problems. You should not be in business if you can not provide the proper service for your customers who are in need of medical supplies ... this is not something I can live without... it is necessary for my everyday life. Something needs to be done to resolve such lack of service immediately!